Complaints Procedure – SABA Health Clinic

1. How to Make a Complaint

You can make a complaint in the way that suits you best:

• 📝 In writing: Email admin@sabahealth.co.uk or post to Chapel House, Thremhall Park, Bishop’s Stortford, Hertfordshire
  
• 📞 By phone: Call 01279 874388‍
• 🗣️ In person: Speak to a member of staff at reception
  

2. What Happens Next

• We will acknowledge your complaint within 3 working days.
  
• A manager or senior doctor will investigate the matter.
  
• We aim to provide a full written response within 20 working days.
  
• If more time is needed, we will let you know why and when to expect an outcome.

3. Privacy

Your complaint will be handled sensitively. Details will only be shared with staff directly involved in investigating or responding. Making a complaint will not affect your future care at our clinic.

4. Escalating a Complaint

If you are unhappy with our response, you have the right to escalate your complaint:

• Care Quality Commission (CQC)
  The regulator for health services in England.
  Website: www.cqc.org.uk
  Phone: 03000 616161
  
• Parliamentary and Health Service Ombudsman (PHSO)
  If the issue remains unresolved, you can contact the Ombudsman. Website: www.ombudsman.org.uk Phone: 0345 015 4033

5. Learning from Complaints

We use complaints to improve our services. Feedback helps us identify where changes are needed to provide better care for all patients.

Contact Us

If you have questions about cookies or data use, contact us at:

📧 admin@sabahealth.co.uk

📞 01279 874388

📍 Chapel House, Thremhall Park, Bishop’s Stortford, Hertfordshire